1.1 This Privacy Policy explains how Pause Here collects, uses, stores and handles personal information when you visit pausehere.fm (the Website) or interact with us through the Website.

1.2 Pause Here is a podcast and the companion to Pausing Point, forming part of the broader Ventrive Hive.

1.3 This Privacy Policy applies to the Pause Here Website. Separate privacy policies may apply when you access the Pausing Point app, Ventrive Store or third-party platforms linked from the Website.

1.4 We handle personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

2.1 The information we collect depends on how you interact with the Website.

2.2 Information you provide directly may include:

• your name;
• email address;
• telephone number where provided;
• information contained in enquiries or messages;
• newsletter subscription details; and
• any other information you choose to provide to us.

2.3 When you visit the Website, certain technical information may be collected automatically, including:

• IP address;
• browser and device information;
• operating system;
• pages visited;
• date and time of access;
• referring website or page;
• general geographic information;
• Website interactions; and
• cookie or similar technical identifiers.

3.1 We may collect information:

• when you contact us through the Website;
• when you subscribe to communications;
• when you browse or interact with the Website;
• through cookies and similar technologies;
• through Website analytics; and
• through service providers that support the operation of the Website and podcast.

4.1 We may use personal information to:

• operate, maintain and secure the Website;
• respond to enquiries and communications;
• manage newsletter subscriptions;
• provide communications you have requested;
• understand Website usage and performance;
• understand podcast listening and engagement;
• improve our Website, podcast and content;
• prevent spam, misuse and security threats;
• maintain appropriate business and administrative records; and
• comply with legal obligations.

4.2 We do not sell personal information to advertisers or data brokers.

5.1 We use Google Analytics to understand how visitors use the Website.

5.2 Analytics information may include pages viewed, session activity, browser and device information, approximate geographic information, referral information and Website interactions.

5.3 Google Analytics uses cookies and related technologies. Optional analytics technologies are managed through our Website cookie settings.

6.1 Pause Here uses Captivate to host, distribute and provide embedded playback of podcast episodes.

6.2 When you access or interact with the embedded podcast player, technical and listening-related information may be processed by Captivate as part of providing the player, securing the service and producing podcast analytics.

6.3 This may include technical information about your browser or device, network information and information associated with podcast playback or listening activity.

6.4 Captivate operates as a third-party service provider and applies its own privacy practices to information processed through its services.

7.1 The Website uses cookies, browser storage and similar technologies for purposes including:

• Website operation and security;
• remembering preferences;
• podcast playback and associated functionality;
• Website analytics; and
• remembering privacy choices.

7.2 Further information is available in our Cookie Policy.

8.1 If you subscribe to receive communications from us, we may use the contact details you provide to send Pause Here, Pausing Point or closely related content consistent with your subscription.

8.2 You can unsubscribe from marketing or newsletter communications at any time using the unsubscribe facility provided or by contacting us.

9.1 We may use third-party providers to support the operation of Pause Here.

9.2 These may include providers of:

• Website hosting and infrastructure;
• podcast hosting, distribution and playback;
• analytics;
• email and newsletter services;
• Website security;
• technical support; and
• related digital services.

9.3 These providers may process information where reasonably necessary to provide their services to us.

10.1 Some service providers used by Pause Here operate infrastructure outside Australia.

10.2 As a result, personal or technical information may be processed or stored outside Australia in jurisdictions where our service providers or their infrastructure operate.

10.3 We take reasonable steps appropriate to the circumstances when selecting and using service providers and handling personal information.

11.1 Pause Here is the companion podcast to Pausing Point and the Website may link to the Pausing Point website, app and app-store listings.

11.2 Using the Pausing Point app may involve information-handling practices different from those involved in visiting Pause Here.

11.3 The privacy information applicable to Pausing Point should be reviewed when accessing or using those services.

12.1 Pause Here may link to ventrive.store, including through Pause Shop.

12.2 When you leave Pause Here and visit Ventrive Store, information you provide in connection with browsing, purchases, payments or delivery is handled under the privacy and transaction arrangements applicable to Ventrive Store.

12.3 Pause Here does not collect your payment-card information merely because it links to Ventrive Store.

13.1 The Website may contain links to podcast platforms, media services, app stores, websites, research and other third-party resources.

13.2 Once you leave Pause Here, the privacy practices and terms of the destination service apply.

13.3 We are not responsible for the privacy practices of third-party websites or services.

14.1 We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

14.2 No method of electronic transmission or storage can be guaranteed to be completely secure.

15.1 We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, legitimate business administration, security, dispute resolution or compliance with applicable legal obligations.

16.1 You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.

16.2 We may need to verify your identity before processing a request.

16.3 Exceptions permitted by applicable law may apply.

17.1 If you have a question or concern about our handling of personal information, please contact us so that we can investigate and respond.

17.2 Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

18.1 We may update this Privacy Policy when our Website, podcast services, technologies or information-handling practices change.

18.2 The current version will be published on the Website with the date it was last updated.

For privacy enquiries, access or correction requests, or complaints, please contact Pause Here through the contact details provided below.

Pause Here

Email: contact@pausehere.fm